ROLE OF VICTORY EXPEDITIONS TOURS & SAFARIS

The role of Victory Expeditions Tours & Safaris is to manufacture tours and itineraries to fit the requirements of our customers. In doing so, we use independent suppliers for the provision of selected services. However Victory Expeditions Tours & Safaris  accepts responsibility for the proper performance of your contract with us, subject to the following booking conditions.

BOOKING

To make your booking, please make sure you have the correct names, nationalities and date of birth of all travelers – as per their passport. Victory Expeditions Tours & Safaris will hold an option of 7 days from the time Victory Expeditions Tours & Safaris have confirmed a tour, before the cancellation rules apply. If our service or a tour is booked less than 7 days prior to the service is rendered or the tour commences, cancellation rules will apply immediately. If you need longer time, please let us know. If a tour or hotel is fully booked Victory Expeditions Tours & Safaris will try to offer you an alternative property of a similar standard and location.

A booking fee of US$20 will be charged if the booking includes less that 3 nights accommodation, car rental only or transfer only.

PRICES

All prices are based on costs at the time of publication. Victory Expeditions Tours & Safaris reserve the right to change the prices at any time before your booking is made. Victory Expeditions Tours & Safaris will confirm price changes, if any, together with our confirmation of your booking.

PAYMENTS

– 50% of the total booking value within 7 days of Victory Expeditions Tours & Safaris confirmation of the booking.

– The remaining 50% no later than 45 days from the trip starting date.

In certain cases, like the luxury trains and certain safaris Victory Expeditions Tours & Safaris needs the final payment 60 days before commencement of services. If payments have not been received in time, Victory Expeditions Tours & Safaris reserves the right to cancel the booking.

CANCELLATION

Cancellation fees:

– If cancelling more than 45 days before commencement of our services: no cancellation fees. (Unless other, special terms and conditions have been explicitly specified.)

– If cancelling within 45 to 31 days before commencement of our services: 20 % of the total booking value. (If you had to send the final payment latest 60 days before commencement of our services (see the ‘PAYMENT’ section) the above cancellation fees will apply if cancelling within 60 to 35 days.)

– If cancelling within 30 to 15 days before commencement of our services: 60 % of the total booking value.

– If cancelling within 14 to 0 days before commencement of our services: 100 % of the total booking value.

Cancellations must be made in writing.

In the case of death or illness, special cancellation terms can be negotiated, if Victory Expeditions Tours & Safaris is in possession of an officially approved death/sick certificate copy.

In the unlikely event that Victory Expeditions Tours & Safaris has to cancel a tour or a service for any reason, Victory Expeditions Tours & Safaris will try to offer the choice of an alternative arrangement or you will receive a full refund. Victory Expeditions Tours & Safaris will do our outmost to inform you about any cancellations earliest possible and latest 14 days before commencement of our services.

CHANGES

Victory Expeditions Tours & Safaris reserves the right to make changes to brochure and website details and arrangements both before and after the booking has been made. Most changes will be minor, but if Victory Expeditions Tours & Safaris has to do significant changes you will be notified at the earliest possible opportunity. In such cases you will have the opportunity to accept the changes or to receive a full refund.

Some service prices, such as (but not limited to) park fees, government levies and airport taxes are not in the control of Victory Expeditions Tours & Safaris. In the event of these prices being changed at any date Victory Expeditions Tours & Safaris will charge the supplement to the client at cost.

FORCE MAJEURE

Force Majeure means those circumstances where the performance of our contract with you is prevented or affected by reasons of war, threat of war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government actions and all similar events beyond our control. In these circumstances, Victory Expeditions Tours & Safaris shall not be liable for any compensation or otherwise responsible for any expenses or losses the client might incur.

LIABILITY

Each tour package comprises of one or more service components: the organization of transport, meals, entrance fees, accommodation and/or other facilities or services.Victory Expeditions Tours & Safaris  has no direct day to day control over its suppliers. Accordingly Victory Expeditions Tours & Safaris accepts no responsibility for any injury, damage, loss, accident, delay, irregularity and/or inconvenience which may be occasioned by any defect in any object (including a vehicle) utilized by any supplier for the supply of any service or by an act or omission of any supplier or its servants or agents.

Victory Expeditions Tours & Safaris shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by the Victory Expeditions Tours & Safaris negligence. If sickness or accident interrupts a tour, Victory Expeditions Tours & Safaris shall not be liable for any cost or expense arising there from, save only to the extent that such sickness or accident (beyond any reasonable doubt) was caused by Victory Expeditions Tours & Safaris willful act or gross negligence. Victory Expeditions Tours & Safaris shall not be liable for any refund, either total or partial, of passage money paid. Victory Expeditions Tours & Safaris recommends the travelers to take out necessary insurance to protect against such eventuality.

Victory Expeditions Tours & Safaris needs to receive any claim in writing within 28 days after the end of our services under the contract. Where any payment is made, you will assign to Victory Expeditions Tours & Safaris or our insurers any right you may have to pursue any third party in relation to the claim and provide us with your full co-operation.

Carriers etc: In respect of air, sea and rail carriers, land vehicles and hotel owners Victory Expeditions Tours & Safaris’s liability is in all cases limited as if Victory Expeditions Tours & Safaris were carrier/hotelier within the relevant and appropriate international conventions. Furthermore, all transport is provided subject to the relevant carrier’s conditions of carriage, some of which may limit or exclude their liability to you, often in accordance with international conventions.

General: Please note our responsibilities and obligations apply only in respect of those services, which Victory Expeditions Tours & Safaris agree to arrange or provide on your behalf. Victory Expeditions Tours & Safaris cannot accept any liability for any services arranged on your own.

COMPLAINTS

Should a problem occur, please advise both Victory Expeditions Tours & Safaris and the service supplier in question immediately, as most problems can be solved on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract. Victory Expeditions Tours & Safaris cannot accept responsibility for any complaints which are not notified entirely in accordance with this clause. Should any legal dispute arise it must be settled in Cape Town, Windhoek, Arusha or Nairobi according to and depending on which Victory Expeditions Tours & Safaris booking office(s) was/were used for the rendered services.